Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Email address, display name, and password when you create an account.
• Profile Information: Optional information such as job title, organization, and profile picture.
• Payment Information: When you subscribe to a paid plan, payment details are collected and processed by Stripe. We do not store your full credit card number.
• Communications: Information you provide when contacting support or participating in surveys.

Information Collected Automatically

• Usage Data: Information about how you use SOCSimulator, including scenarios completed, time spent, and feature usage.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve SOCSimulator
• Process transactions and send related information
• Send transactional emails (account verification, password resets, subscription updates)
• Send marketing communications (with your consent)
• Track your progress and provide personalized training recommendations
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (see Section 4).
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given explicit permission.

4. Third-Party Services

We use the following third-party services to operate SOCSimulator:

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you request deletion
• Usage Logs: Retained for 90 days
• Payment Records: Retained for 7 years for tax and legal compliance
• Backup Data: Deleted within 30 days of account deletion

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Export: Request a portable copy of your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@socsimulator.com.

For EU residents, see our GDPR page for additional information.

8. Children's Privacy

SOCSimulator is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SOCSimulator after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@socsimulator.com
• Company: Haridian LLC